“Zero Distance” Banking / Insurance with StarCapture Anywhere

The financial services industry is changing. Declining revenues and rising costs, put pressure on the profitability of many financial services organizations (banks, insurance) today. Also, in the actual fast-moving world where customers are less loyal and more demanding, new competitors are entering the industry with new ideas unburdened by legacy systems.  By having multiple branches that experience varying levels of traffic, expensive overhead coming from under-utilization is carried by the financial services industry. Also, senior banking/insurance experts are not easy to found - there is a limited number of high skilled consultants that need to serve a large customers and prospects base. 

A solution that would balance the need for cost-efficiency and higher utilization with the need for high-quality and personalized customer service would differentiate the financial services organization from competitors, decrease back-office operating costs and increase revenues and customer engagement.  

With StarCapture Anywhere it is now possible for financial services staff to offer real-time, efficient, personal and face-to-face banking services to all of its clients, regardless of the branch that they frequent, eliminating the need for time-consuming branch visits. At the same time, clients no longer need to wait or stay blocked in traffic. Through web or mobile, a financial transaction (opening a new account, applying for a loan, etc.) can be obtained from home by accessing online services and having, at the same time, your personal consultant with face-to-face, human touch. The tellers are now transformed into personal consultants and are available via an audio and video-enabled session to meet and support their customers. Through the adoption of video-enabled banking, the experience would have to be as personal, private and professional as talking with an experienced consultant in person. 

In addition to staying home and benefiting from banking/insurance services, for clients willing to visit their home-town preferred branch, expert consulting through video experience is also possible. By sitting in front of the teller or in a private room the customer can immediately interact face-to-face with an expert who resides in another branch or in a centralized Center of Excellence, an expert who is best suited to meet his specific needs. The client doesn't need to know anything about the video interaction software to be able to easily conduct a transaction. If any documentation or signature is required, the solution uses electronic forms and a signature pad to capture information and the biometric signature.  

Customers expect their financial services provider to be accessible online and to provide on-demand expert consultations in order to obtain a loan or an insurance policy, to invest or manage their portfolios.  

Financial services organizations are investing in web or mobile applications to decrease costs and increase customer engagement. In addition to that, the financial industry is adopting the latest consumer-like video technologies with great user experience but with advanced security and compliance capabilities to deliver video-enabled face-to-face services that cultivate stronger, longer-lasting relationships with clients. Typically, clients who require a more involved transaction, such as opening a new account, applying for a loan, for a specialized insurance policy or resolving a banking problem with their account, are prime candidates for video-enabled banking.  

In this way, the clients save time and are being serviced by an expert, while the financial services organization saves inefficiencies by fully utilizing each of its specialized bankers to the fullest extent possible.  

This is why we created StarCapture Anywhere - a powerful and user-friendly application for multichannel customer engagement that comes out-of-the-box with fully-fledged video experience functionalities to enable zero-distance video-enabled banking.  

Real benefits starting from day one:

• Increase efficiency and fast ROI - Centralized video-enabled banking agents make the banking experience efficient, personal and professional;
• Increased sales/customer satisfaction and loyalty / cross-sales - Increase customer intimacy by personalized expert service offered at home; Expert consulting with face-to-face touch via video-enabled banking increase also cross-sales of banking products;
• Simple, fast, ready to be used from day one - ready-to-go solution, with a simple user interface for fast adoption, agile and flexible to accommodate specific customization.